Director, Platform Accounts Management (Fintech)

Location: Remote US; most roles can be performed almost anywhere within the country of employment, with occasional in-person work or onboarding at an Affirm office.

USA On Target Earnings: $330,000–$420,000 per year in CA, WA, NY, NJ, and CT; $292,500–$382,500 per year in all other U.S. states. OTE includes annual base pay and the sales incentive target.

Company

Affirm provides clear, predictable payment options that allow people to pay over time without hidden fees.

What you will do

• Set the vision and strategy for Account Management across a diverse portfolio of platform partners.
• Lead and develop a high-performing organization, establishing accountability, strategic alignment, and scalable execution.
• Drive retention, growth, product adoption, operational health, and long-term partnership value.
• Build trusted relationships with executive stakeholders and support complex decisions, escalations, portfolio prioritization, and operational execution.
• Influence commercial strategy and organizational priorities using platform partnership insights, portfolio trends, and market dynamics.
• Partner with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

Requirements

• Deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multilayered, customer-facing organizations operating in high-growth or complex environments.
• Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy.
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
• Strong business judgment and analytical thinking, including experience solving complex, undefined problems and making decisions with long-term impact.
• Exceptional communication and relationship-building skills, including engaging with executives, negotiating priorities, and influencing without direct authority.

Nice to have

• Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries.

Culture & Benefits

• Remote-first work environment with flexibility within the country of employment.
• 100% subsidized medical coverage for employees and dependents, including dental and vision coverage.
• Monthly stipends for technology setup, health, and wellness expenses.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan with the ability to buy Affirm stock at a discount.
• Inclusive interview process with accommodations available for candidates with disabilities.