Escape of Water Specialist (Insurance)

TL;DR

Escape of Water Specialist (Insurance): Managing a caseload of property insurance claims specifically related to escape of water with an accent on policy review, supplier coordination, and regulatory compliance. Focus on accurate claim setup, professional communication with policyholders, and timely settlement processing.

Location: Hybrid, Stoke-On-Trent

Company

A specialist professional services and technology firm partnering with leading insurance, highly regulated, and global businesses to manage risk and transform core processes.

What you will do

• Manage a personal caseload of property insurance claims specifically related to escape of water.
• Communicate professionally with customers, insurers, and suppliers via video calls and live chat.
• Review insurance policy wordings to establish coverage and ensure compliance with contractual and regulatory requirements.
• Handle claim setup, appoint contractors, and update internal systems with accuracy.
• Issue settlement payments to policyholders and suppliers.

Requirements

• High-level of experience in Escape of Water Claims.
• Professional and adaptable communication style, both written and verbal.
• Efficient administrative skills and strong numeracy, literacy, and IT proficiency.
• A proactive attitude and an enthusiastic approach to work.

Culture & Benefits

• Funding for professional qualifications and access to a leadership training programme.
• Comprehensive financial health package including a 5% employer pension contribution and life assurance.
• Flexible working options including hybrid and work-from-home arrangements.
• Holistic wellbeing support via a dedicated centre and a 24/7 confidential EAP helpline.
• Generous leave policy starting at 25 days holiday.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.