2 months ago
Tech Support Engineer (Logistics)
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Tech Support Engineer (Logistics): Providing end-user technical support and maintaining office IT infrastructure with an accent on Windows/macOS environments and hardware troubleshooting. Focus on managing ITSM ticketing workflows, optimizing system configurations, and ensuring seamless network connectivity for employees.
Location: Must be based in Vianen, Netherlands or be willing to relocate to the Utrecht region. Occasional remote work is possible.
Company
is an innovative European out-of-home deliveries company revolutionizing parcel delivery through a vast network of intelligent lockers.
What you will do
- Diagnose and resolve faults on workstations, peripherals, and office equipment.
- Install and configure Windows/macOS systems according to corporate IT policies.
- Maintain and troubleshoot printers, video conferencing tools, and digital displays.
- Manage user accounts via Active Directory and resolve VPN/MFA connectivity issues.
- Prioritize and document support tickets using JIRA and ServiceNow.
- Create user guides and FAQs to reduce recurring incidents and optimize processes.
Requirements
- 2–5 years of experience in IT support or helpdesk roles.
- Bachelor’s degree in IT or equivalent practical experience.
- Proficiency in Windows and macOS environments and hardware troubleshooting.
- Knowledge of Active Directory and basic networking concepts (VPN, IP).
- Experience with ITSM tools such as JIRA or ServiceNow.
- Fluent Dutch and strong English communication skills.
Nice to have
- Exposure to SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions.
Culture & Benefits
- 7-month contract with the possibility of extension.
- Holiday allowance and 25 vacation days per year.
- Flexible working hours.
- Opportunities to broaden skill sets through challenging projects and training.
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