обновлено 4 дня назад
Tech Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Tech Support Engineer (Windows/macOS): Diagnosing and resolving workstation, peripheral, network, and access issues for end users with an accent on ITSM ticket management, hardware maintenance, and secure user access. Focus on preparing employee workstations, troubleshooting VPN and MFA connectivity, documenting resolutions, and reducing recurring incidents through proactive improvements.
Location: Based in Vianen, Netherlands; candidates in the Utrecht region or Amsterdam, or willing to relocate to the Netherlands, are encouraged to apply. Occasional remote work and flexible working hours are available.
Company
operates within InPost, a European logistics platform providing automated parcel collection, delivery, courier, and fulfilment services for e-commerce.
What you will do
- Diagnose and resolve faults affecting workstations, peripherals, printers, video conferencing systems, digital displays, and other office equipment.
- Install and configure Windows and macOS systems in line with IT policies.
- Prepare workstations, user access, and equipment for new employees.
- Provide support for VPN access, MFA, network connectivity, guest Wi-Fi, and user accounts.
- Prioritise and process tickets in JIRA or ServiceNow, document resolutions, and escalate complex incidents.
- Create user guides and FAQs, communicate outages, and identify recurring issues for service improvement.
Requirements
- 2–5 years of experience in IT support, helpdesk, or technical support.
- Bachelor’s degree in IT or equivalent practical experience.
- Hands-on experience troubleshooting end-user hardware and software, with solid Windows and/or macOS knowledge.
- Familiarity with Active Directory, user account management, VPN, IP configuration, and network connectivity troubleshooting.
- Experience with ITSM tools such as JIRA or ServiceNow, plus the ability to prioritise tickets and work independently.
- Fluent Dutch and strong English communication skills are required.
Nice to have
- Experience with SCCM, JAMF, TeamViewer, or mobile device management solutions.
Culture & Benefits
- Full-time role with flexible working hours and occasional on-call duties.
- Seven-month contract with the possibility of extension.
- Holiday allowance and 25 vacation days per year.
- Opportunities to broaden technical skills through daily work, challenging projects, and training activities.
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