Tech Support Engineer (Logistics)

TL;DR

Tech Support Engineer (Logistics): Providing end-user technical support and maintaining office IT infrastructure with an accent on Windows/macOS environments and hardware troubleshooting. Focus on managing ITSM ticketing workflows, optimizing system configurations, and ensuring seamless network connectivity for employees.

Location: Must be based in Vianen, Netherlands or be willing to relocate to the Utrecht region. Occasional remote work is possible.

Company

hirify.global is an innovative European out-of-home deliveries company revolutionizing parcel delivery through a vast network of intelligent lockers.

What you will do

• Diagnose and resolve faults on workstations, peripherals, and office equipment.
• Install and configure Windows/macOS systems according to corporate IT policies.
• Maintain and troubleshoot printers, video conferencing tools, and digital displays.
• Manage user accounts via Active Directory and resolve VPN/MFA connectivity issues.
• Prioritize and document support tickets using JIRA and ServiceNow.
• Create user guides and FAQs to reduce recurring incidents and optimize processes.

Requirements

• 2–5 years of experience in IT support or helpdesk roles.
• Bachelor’s degree in IT or equivalent practical experience.
• Proficiency in Windows and macOS environments and hardware troubleshooting.
• Knowledge of Active Directory and basic networking concepts (VPN, IP).
• Experience with ITSM tools such as JIRA or ServiceNow.
• Fluent Dutch and strong English communication skills.

Nice to have

• Exposure to SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions.

Culture & Benefits

• 7-month contract with the possibility of extension.
• Holiday allowance and 25 vacation days per year.
• Flexible working hours.
• Opportunities to broaden skill sets through challenging projects and training.