IT Service Technician

TL;DR

IT Service Technician: Providing 1st and 2nd line technical support for Mac and Windows environments with an accent on hardware troubleshooting, M365 administration, and user access management. Focus on maintaining high SLA standards, resolving complex technical issues, and delivering excellent customer service in a fast-paced hybrid environment.

Location: Must be based in Amsterdam, Netherlands (Hybrid: 2-3 days from the office).

Company

hirify.global is a technology-driven organization providing comprehensive IT services and support.

What you will do

• Provide 1st and 2nd line technical support via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Manage user onboarding and offboarding, including account and equipment provisioning.
• Maintain accurate asset records and documentation in the ticketing system.
• Support M365, email, and SaaS application access for end users.
• Escalate complex technical issues to 3rd line or infrastructure teams when necessary.

Requirements

• Proficiency in both Mac and Windows operating systems.
• Understanding of M365 suite, Exchange, and Entra ID.
• Familiarity with MDM platforms such as Kandji, Intune, or NinjaOne.
• Basic knowledge of networking including TCP/IP, DNS, and VPN.
• Excellent customer service and communication skills.
• Must be based in or able to commute to the Amsterdam office.

Nice to have

• Experience with hardware repairs and peripheral setup.
• Analytical problem-solving skills and ability to work under pressure.
• Willingness to learn and adapt to new technologies.

Culture & Benefits

• Employee stock ownership plan.
• 27 days of annual leave including well-being and volunteer days.
• Pension contribution for employees based in the Netherlands.
• Travel allowance and bicycle lease plan.
• Mental health and wellbeing support via OpenUp.
• Pet-friendly office with provided lunches and snacks.