IT Service Technician (Mac/Windows)

Location: Utrecht, Netherlands; hybrid working with 2–3 days from the office

Company

hirify.global provides services through a central support organisation.

What you will do

• Provide first- and second-line technical support by phone, email, and in person.
• Troubleshoot Mac and Windows hardware, software, application, networking, VPN, M365, email, and mobile-device issues.
• Manage support tickets in HaloITSM, meet SLA targets, document resolutions, and escalate issues to third-line or infrastructure teams.
• Onboard and offboard users, including account creation, equipment setup and collection, password resets, access provisioning, and licence assignment.
• Deploy, configure, repair, and track Mac, Windows, mobile, printer, and peripheral equipment.
• Communicate clearly with non-technical users, manage expectations, and contribute to knowledge sharing and service improvements.

Requirements

• Equal proficiency with Mac and Windows operating systems.
• Understanding of Microsoft 365, Exchange, and Entra ID.
• Familiarity with MDM platforms such as Kandji, Iru, Intune, or NinjaOne.
• Basic networking knowledge covering TCP/IP, DNS, and VPN, plus hardware troubleshooting skills.
• Strong customer service, communication, problem-solving, analytical, prioritisation, and teamwork skills.
• Ability to work under pressure, learn new technologies, and meet response, resolution, documentation, and customer satisfaction targets.

Culture & Benefits

• Hybrid working model with 2–3 office days per week.
• Employee stock ownership and 27 days of annual leave, including a Well-being Day and Volunteer Day.
• Travel allowance and a bicycle lease plan after one year of employment.
• High-end laptop, monitor, and other equipment provided.
• Training, courses, conferences, books, and mental health support through OpenUp.
• Office lunches, snacks, social events, a pet-friendly office, and employee community groups.