Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a high-volume book of commercial accounts to drive revenue retention and expansion with an accent on data-driven pipeline management and value-based negotiation. Focus on executing renewals, identifying upsell opportunities, and partnering with Customer Success to ensure long-term account health.

Location: Must be based in or willing to relocate to a hirify.global hub (San Francisco, CA; Denver, CO; Nashville, TN). Role requires in-office attendance 3+ days per week.

Salary: $173,000–$204,000 USD (San Francisco range)

Company

hirify.global is a leading data platform powering AI-driven background verification for over 140,000 companies.

What you will do

• Own gross revenue retention and net expansion quotas for a portfolio of commercial accounts.
• Execute timely renewals and identify expansion opportunities based on product usage and customer needs.
• Maintain rigorous Salesforce hygiene and accurate forecasting for a high-volume pipeline.
• Partner with Customer Success Managers to translate relationship health into commercial outcomes.
• Negotiate commercial terms by anchoring conversations in ROI and business value rather than discounting.
• Synthesize customer feedback and market intelligence to inform Product and leadership strategy.

Requirements

• 3+ years of experience in account management, customer success, or B2B SaaS sales.
• Proven ability to manage a high-volume book of business simultaneously.
• Strong command of Salesforce or equivalent CRM for pipeline management.
• Experience negotiating commercial terms grounded in value and ROI.
• Must be able to work from a hub office 3+ days per week.
• Excellent written and verbal communication skills for executive-level presentations.

Nice to have

• Experience in HR technology, background screening, or compliance industries.
• Familiarity with consumption-based or usage-based pricing models.
• Experience using conversation intelligence tools like Gong.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage (100% employer-paid).
• Flexible PTO policy and learning/development allowance.
• Up to $25K reimbursement for fertility, adoption, and parental planning.
• In-office perks including daily lunch, snacks, and commuter stipends.
• Competitive cash and equity compensation packages.