Strategic Client Success Manager, Enterprise (SaaS)

TL;DR

Strategic Client Success Manager, Enterprise (SaaS): Managing a portfolio of the largest enterprise accounts to drive revenue growth and long-term success with an accent on executive relationship building and commercial ownership. Focus on developing strategic success plans, coaching junior CSMs, and integrating AI-driven marketing capabilities into client workflows.

Location: Remote (US)

Salary: $115,000 - $157,000 base salary annually

Company

A marketing automation platform focused on humanizing brand communication through transparency, collaboration, and empathy.

What you will do

• Own high-level executive relationships at the C-suite level for a portfolio of the most complex enterprise accounts.
• Develop and manage long-term strategic success plans that align client business priorities with platform capabilities.
• Directly manage and coach a CSM responsible for program-level execution, health, and day-to-day continuity.
• Drive full commercial ownership, including forecasting, negotiating, and managing renewals, upsells, and expansion.
• Orchestrate delivery across a three-layer model involving Solutions (technical), CSM (program), and Strategic CSM (strategy).
• Integrate AI capabilities like predictive personalization and generative content into client marketing strategies.

Requirements

• 10+ years of experience in enterprise client-facing roles at a SaaS company.
• Must be based in the US.
• Proven experience in people management and coaching client-facing professionals.
• Track record of full commercial ownership with significant renewal and upsell targets.
• Strong C-suite relationship skills and ability to earn executive trust.
• Technical curiosity regarding data architecture and martech stacks.

Nice to have

• Experience specifically in the enterprise marketing automation space.
• Hands-on experience with email or digital marketing technology, including advanced automation and segmentation.
• Familiarity with project tracking tools like JIRA or Harvest.
• Experience contributing to organizational CS playbooks and enablement.

Culture & Benefits

• Competitive compensation package including base salary, equity, and bonuses.
• Robust benefit plan covering medical, dental, vision, and life insurance.
• 401k match and flexible time off policy.
• Yearly reimbursements for childcare and continued education.
• Strong dedication to DE&I efforts and a respectful, open work environment.