Director of Account Management

TL;DR

Director of Account Management: Leading account management for Home Services clients with an accent on strategic leadership, client relationship management, and measurable retention and revenue growth. Focus on building and coaching high-performing teams, overseeing account performance metrics, and mitigating risks while aligning digital marketing solutions to client goals.

Location: Remote (United States)

Salary: $110,000–$130,000 base (entry-level to highly experienced); base salary + annual variable $130,000–$160,000 (entry-level to highly experienced)

Company

hirify.global provides technology and services that help local businesses thrive through marketing tools and human expertise.

What you will do

• Develop and execute account management strategies to improve client satisfaction, retention, and revenue growth.
• Lead, coach, and develop a high-performing account management team with a culture of accountability and excellence.
• Serve as senior point of contact for major accounts, partnering with service delivery to ensure seamless execution and fast issue resolution.
• Oversee account performance using metrics, run performance reviews, reduce churn, and drive revenue retention through upselling and planning.
• Advise Home Services clients on effective combinations of Scorpion products and services (e.g., SEO, digital advertising, websites, reputation management, AI chat, online scheduling).
• Improve operational efficiency by streamlining processes and implementing best practices for tracking and reporting; proactively manage risks and compliance.

Requirements

• Location: Must be based in the United States
• 5+ years in account management or client service roles in a Digital Marketing Agency (or similar), with a proven track record managing Home Services clients.
• 3+ years of experience leading and coaching high-performing teams.
• In-depth knowledge of digital marketing strategies, tools, and best practices.
• Strong leadership, communication, and interpersonal skills, with executive-level presentation and strategic planning ability.
• Proficiency in CRM systems and tools that support service delivery and client management.

Culture & Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off and paid parental leave.
• Paid cell phone and service, plus remote office allowance.
• Professional development support and regular manager check-ins using Lattice.
• Remote roles may require occasional office work within commuting distance based on team needs.

Hiring process

• Interview process includes discussion of remote work expectations and role alignment.
• Final compensation determined based on factors including geographic location, skills, education, and experience.