Senior Manager, Account Management (SaaS)

TL;DR

Senior Manager, Account Management (SaaS): Leading and scaling the Account Management team to drive customer expansion, renewals, and overall account health for high-value B2B clients. Focus on building high-performing teams, refining post-sales strategies, and partnering cross-functionally to deliver a best-in-class customer experience.

Location: Must be based in or able to commute to Chicago, IL for a hybrid work model (in-office Tuesday, Wednesday, and Thursday).

Compensation: $236,000 – $262,000 (On Target Earnings).

Company

hirify.global is a customer operations platform built for B2B complexity, helping teams and tools stay in sync to scale customer relationships.

What you will do

• Lead and coach a high-performing team of Account Managers focused on customer outcomes and business growth.
• Develop strategies to mature account books into expansion opportunities.
• Partner with leadership to define team KPIs, roles, responsibilities, and operating rhythms.
• Collaborate with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.
• Take accountability for renewal, expansion, and overall commercial success across the portfolio.
• Help structure the Existing Business team by integrating Account Managers with Customer Success Managers.

Requirements

• 4-6 years of experience leading Account Management, Sales, or Renewals teams in a SaaS environment.
• Proven track record of developing and leading AM functions from the ground up.
• Experience with commercial tasks including enterprise-level renewal negotiation, upselling, and cross-selling.
• Strong coaching and people leadership skills with a focus on accountability and growth.
• Data-driven mindset with the ability to use metrics to guide decisions and demonstrate impact.
• Excellent collaboration skills to drive shared outcomes across Sales, Product, and CS teams.

Nice to have

• Experience with support or CX platforms.
• Familiarity with usage-based or product-led growth models.
• Background working with mid-market and enterprise customers.

Culture & Benefits

• Competitive salary and equity in a post-series D company.
• Private health insurance with no-cost plan options.
• Flexible time off policy and paid parental leave.
• $100 per month Lifestyle Stipend for wellness activities.
• Wellness Days and a company-wide Winter Break.
• Mental health and family planning support.