Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sale relationships for customers using the hirify.global platform to secure Apple devices at scale with an accent on value realization and long-term retention. Focus on leading strategic account reviews, managing the full renewal process, and partnering with sales to drive expansion.

Location: Hybrid (London, UK). Must be based in the UK and have sponsorship to live and work in the UK.

Company

hirify.global extends the Apple experience to the workplace by automating deployment, management, and security for Mac, iPad, iPhone, and Apple TV.

What you will do

• Serve as the primary post-sale contact and trusted advisor for Apple device management and security.
• Build executive-level relationships and lead strategic account reviews, health checks, and planning sessions.
• Drive adoption and maturity of hirify.global solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process, including forecasting, quoting, negotiating, and closing.
• Collaborate with Sales and Technical teams to identify upsell/cross-sell opportunities.
• Maintain accurate customer records in Salesforce and Gainsight.

Requirements

• 3-5+ years in Customer Success or Account Management within a SaaS environment.
• Experience managing enterprise or mid-market accounts with complex needs.
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows.
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics.
• Must be based in the UK and have sponsorship/authorization to live and work in the UK.
• Excellent communication, negotiation, and executive presence skills.

Nice to have

• Experience in IT, cybersecurity, or endpoint management solutions.
• Technical acumen in MDM, Apple Business Manager, or security frameworks.
• Certifications in hirify.global Products (hirify.global 100, hirify.global 170, hirify.global 200).

Culture & Benefits

• Flexible culture based on respect, trust, and a priority on work-life balance.
• Opportunity to make a meaningful impact for over 75,000 global customers.
• Volunteer time off to support local communities.
• Inclusive work environment that values diverse perspectives.
• Recognized as a top employer by U.S. News, Newsweek, and Forbes.