Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a portfolio of Enterprise and Mid-Market customers with an accent on revenue ownership, renewal execution, and expansion. Focus on building strategic partnerships with senior stakeholders and driving long-term value realization through AI-powered communication solutions.

Location: Must be based in or able to commute to the London office (Hybrid)

Company

hirify.global is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform organizational communication and training.

What you will do

• Manage and grow a portfolio of Enterprise and Mid-Market accounts, owning both the relationship and revenue targets.
• Execute the full renewal process, including forecasting, negotiation, and contract management.
• Identify and close expansion and upsell opportunities within existing accounts.
• Build trusted relationships with senior stakeholders across L&D, HR, and Internal Communications.
• Lead strategic business reviews focused on ROI, customer outcomes, and growth.
• Use platform insights and customer data to proactively drive adoption and reduce churn risk.

Requirements

• 3-6+ years of experience in Account Management, Customer Success, or commercial post-sales roles within B2B SaaS.
• Proven track record of owning renewal, retention, or expansion targets with direct quota accountability.
• Strong commercial acumen and experience managing complex commercial negotiations.
• Ability to interpret customer usage data and translate insights into actionable growth plans.
• Excellent written and spoken English proficiency.
• Experience partnering closely with Sales teams on expansion opportunities.

Nice to have

• Experience working with Enterprise L&D, HR, or Internal Communications teams.
• Experience with AI-enabled or communication-focused platforms.
• Familiarity with CRM/CS tools such as HubSpot, Salesforce, or Gainsight.

Culture & Benefits

• Opportunity to work with globally recognized Enterprise customers in a profitable, growing SaaS company.
• Collaborative, ambitious, and entrepreneurial team culture.
• Hybrid working model based in the Central London office (Aldwych).
• Practical perks including a weekly Deliveroo allowance and CycleScheme.
• Commitment to social impact through company volunteering initiatives.