CX Account Manager Enterprise Spanish Market (SaaS)

TL;DR

CX Account Manager Enterprise (SaaS): Managing high-value strategic Spanish customers to drive satisfaction, retention, and growth with an accent on upsell and cross-sell opportunities. Focus on building long-term relationships, analyzing client trends, and designing action plans for churn prevention.

Location: Barcelona, Spain

Salary: €36,000 – €47,000

Company

hirify.global is one of Europe’s fastest-growing SaaS companies, providing business management software that centralizes HR, finance, and operations workflows.

What you will do

• Manage a portfolio of high-value Spanish customers using data-driven action plans to ensure high impact.
• Identify and execute upsell and cross-sell opportunities to maximize revenue growth and customer impact.
• Act as a strategic partner and primary point of contact for senior-level clients via regular interactions.
• Analyze client trends and risks to propose improvements for customer journeys and product adoption.
• Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance teams.
• Mentor junior peers and share best practices across the Customer Experience team.

Requirements

• 3+ years of experience in B2B Account Management.
• Proven track record of driving upsell, retention, and net growth within client portfolios.
• Fluency in Spanish (native or proficient) and professional command of English.
• Experience in churn prevention and designing action plans for at-risk clients.
• Ability to work with KPIs and manage portfolios with a data-driven mindset.
• Must be based in Barcelona, Spain.

Nice to have

• Experience managing key accounts or enterprise-level clients.
• Knowledge or experience in Human Resources, Payroll, or HR Software.
• Previous involvement in process optimization or building AM best practices.

Culture & Benefits

• Multicultural and friendly environment with a focus on radical ownership and inclusive collaboration.
• Alan private health insurance and Wellhub (gyms, pools, outdoor classes).
• Expense management through Cobee and provided language classes.
• Office perks including free breakfast, organic fruit, and caffeine.
• Pet-friendly workplace.

Hiring process

• 30-minute People Interview with the HR team.
• 30-minute Hiring Manager Interview with the Team Lead.
• 1-hour Roleplay to evaluate hard skills and practical application.