Associate Professional Service Consultant (SaaS)

Location: Remote; candidates based in Barcelona work hybrid, with 2 days per week from the office.

Company

hirify.global provides an all-in-one SaaS platform that helps hospitality businesses automate, optimize, and scale their operations.

What you will do

• Lead customer onboarding, including system configuration, data migration, validation, and user training.
• Build customer relationships and act as the primary point of contact throughout onboarding.
• Customize and optimize account settings according to business and technical requirements.
• Provide product expertise, troubleshoot technical issues, and handle escalations with Customer Success and Customer Experience teams.
• Collect customer feedback and contribute to best practices, onboarding materials, and product improvements.

Requirements

• Up to 1 year of experience in professional services consulting, technical account management, enterprise support, or a similar role, preferably in B2B SaaS.
• French is required as a second language.
• Strong technical, analytical, problem-solving, communication, and time-management skills.
• STEM degree or relevant technical work experience.
• Experience owning projects and managing multiple tasks in a fast-paced environment.
• Customer-focused, proactive, adaptable, and eager to learn.

Nice to have

• Basic trust accounting knowledge, including balancing ledgers, reporting, and bank reconciliations.
• Spanish, Italian, or German as an additional second language.

Culture & Benefits

• Work in a global startup with more than 900 employees across 16 countries.
• Collaborate with teams building technology for the hospitality industry.
• Use video conferencing and digital tools to support customers remotely.
• Remote work is available; Barcelona-based employees follow a hybrid schedule of 2 office days per week.