Principal Customer Value Manager

Location: Remote within Spain, with occasional visits to the Cologne headquarters or Barcelona office; hybrid work is available from the Barcelona office.

Company

hirify.global provides Virtual Customer technology that simulates customer behavior to support data-driven commercial decisions across pricing, product offers, promotions, and trade terms.

What you will do

• Build and manage relationships with a portfolio of multinational clients as their primary contact and strategic advisor.
• Drive customer success, product adoption, and value realization across client organizations.
• Plan and execute upselling and cross-selling initiatives across departments, users, and business units.
• Deliver onboarding sessions, tool training workshops, and strategic sessions focused on revenue growth optimization.
• Lead and coordinate Customer Value Specialists to ensure a consistent client experience.
• Identify client needs and collaborate with Solution Engineering, Sales, and product teams on improvements and customer initiatives.

Requirements

• At least 5 years of experience in revenue growth management, consulting, or a similar high-performance environment.
• Experience using AI tools and strong quantitative skills.
• Advanced knowledge of PowerPoint and Excel.
• Strong project management, self-management, stakeholder alignment, and problem-solving skills.
• Exceptional verbal and written communication skills with a client-focused approach.
• Degree in business, economics, or a related field; fluent English required.

Nice to have

• Fluency in another European language.

Culture & Benefits

• International and diverse working environment.
• Flexible remote or hybrid work options within Spain.
• Employee development and education budget.
• Local language classes and health insurance package.
• Personal and professional growth opportunities and regular company events.