Customer Success Manager (Logistics)

Location: Paris, France; hybrid workplace

Company

hirify.global is a tech-driven logistics company providing fulfillment and warehouse management solutions for more than 600 e-commerce brands across Europe.

What you will do

• Manage a portfolio of small to medium merchants as the main point of contact.
• Provide level-two support and resolve complex merchant escalations independently.
• Monitor account health, identify risks, and take action to improve retention and satisfaction.
• Identify upsell and expansion opportunities and support high-potential merchants as they grow.
• Improve the merchant experience through proactive communication, templates, processes, playbooks, webinars, and documentation.
• Share recurring merchant feedback and pain points with product and operations teams.

Requirements

• At least 2 years of experience in a client-facing role.
• Fluent French and English.
• Strong organizational, time-management, interpersonal, analytical, and problem-solving skills.
• Customer-centric, detail-oriented, autonomous, and able to learn large amounts of information quickly.
• Ability to manage merchant relationships and escalations with limited supervision.

Nice to have

• Experience in logistics, fulfillment, or a related field.
• Experience in a scale-up environment.
• Additional Spanish, German, or Italian language skills.
• Ability to remain calm under pressure and solve issues autonomously.

Culture & Benefits

• High-impact role in a fast-growing, founders-led scale-up.
• International environment across Paris, Madrid, London, and European warehouses.
• Brand-new offices in Paris's 9th arrondissement.
• €10 meal voucher per worked day, with 55% paid by hirify.global, plus free office snacks.
• ClassPass membership, choice of work equipment, and 100% health insurance coverage through Benefiz.

Hiring process

• Discovery call with a Talent Acquisition Manager.
• Experience deep dive with the Hiring Manager and a case study with the future team.
• On-site interviews in the Paris office, followed by reference checks and an offer.