Senior Program Manager, Technical (Fraud Operations)

TL;DR

Senior Program Manager, Technical (Fraud Operations): Driving complex, multi-workstream programs to reduce fraud-related losses and enhance detection capabilities with an accent on technical solution design and cross-functional collaboration. Focus on translating fraud risk into scalable controls, leveraging AI-assisted workflows, and leading incident response to ensure platform security.

Location: Hybrid role based in Burnaby, BC, Canada. In-office expectation of at least 50% of the time monthly (typically 3 days a week). Not eligible for fully remote work.

Salary: CAD$128,000 – CAD$160,000

Company

hirify.global is a global financial services company dedicated to providing secure and reliable money transfer solutions that transcend borders.

What you will do

• Own and drive complex, cross-functional fraud programs end-to-end from discovery to delivery.
• Partner with engineering and analytics to translate fraud trends into technical and product requirements.
• Lead fraud risk assessments for new products and geographic expansions.
• Conduct investigations and root cause analysis to identify and mitigate systemic weaknesses.
• Coordinate incident response and mitigation for emerging fraud threats.
• Leverage AI tools and agentic workflows to automate processes and increase program velocity.

Requirements

• 7+ years of experience in program management within fraud, trust & safety, or technical domains.
• Strong technical fluency with the ability to engage on system behavior, data pipelines, and architecture.
• Working SQL skills for querying and interpreting operational data.
• Experience building fraud controls from the ground up.
• Must be based in or able to work from the Burnaby, BC office.
• Willingness to provide support during non-business hours for acute fraud events.

Nice to have

• Experience in payments, fintech, or money movement.
• Financial crimes certifications such as CFE or CFCS.

Culture & Benefits

• Four weeks of vacation.
• Comprehensive health, mental health, and family-forming benefits.
• RRSP plan with company match.
• Employee Stock Purchase Plan (ESPP) and equity participation.
• Continuing education benefits.
• Connected work culture emphasizing in-person collaboration.