Account Manager, Enterprise (Fintech)

Location: Hong Kong SAR; office-based five days a week

Company

Airwallex provides an AI-native financial operating system and regulated global payments infrastructure for businesses.

What you will do

• Own and grow a portfolio of enterprise customers in Hong Kong.
• Build trusted customer relationships and increase adoption of payment acceptance and point-of-sale solutions.
• Manage onboarding, implementation, go-live, post-launch optimisation, retention, and expansion.
• Understand customer payment flows, operational setups, and growth priorities.
• Partner with Sales, Product, Operations, Strategy, and other internal teams to resolve issues and deliver commercial outcomes.
• Identify upsell, cross-sell, and expansion opportunities across the product suite.

Requirements

• At least 2 years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role.
• Experience with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment.
• Strong relationship management, commercial judgement, problem-solving, and stakeholder management skills.
• Ability to manage multiple enterprise accounts and priorities in a fast-paced environment.
• Strong verbal and written communication skills in English and Chinese, including Cantonese and Mandarin.
• High ownership, attention to detail, and willingness to learn.

Nice to have

• Understanding of payment products, acquiring, payment acceptance, point of sale, or adjacent commerce solutions.
• Experience using Salesforce or similar CRM tools.
• Experience managing enterprise customer accounts and supporting onboarding through post-launch optimisation.
• Experience identifying upsell, cross-sell, and expansion opportunities.

Culture & Benefits

• In-person collaboration in a Hong Kong office five days a week.
• Autonomous, high-ownership environment focused on practical problem-solving and first-principles thinking.
• Work with multinational organisations on complex financial operations and high-consequence commercial opportunities.
• Direct, respectful communication and a focus on measurable outcomes.