Contact Center Representative II (Bilingual Spanish)

TL;DR

Contact Center Representative II (Bilingual Spanish): Providing high-quality support to auto loan customers and financial institutions with an accent on resolving inquiries and completing financial transactions. Focus on delivering exceptional customer service, maintaining compliance, and effectively communicating in both English and Spanish.

Location: Must be based in the United States (Greenville, SC; Mount Laurel, NJ; or Jacksonville, FL). Role requires onsite presence for training and meetings.

Salary: $22.50–$29.00 USD per hour.

Компания

hirify.global is a leading global financial institution and one of the largest banks in North America, committed to providing human-centric banking experiences.

Что делать

• Support inbound customer inquiries with a professional tone and provide solutions at the first point of contact.
• Complete financial transactions including account maintenance, statement requests, and phone payments.
• Communicate product and service solutions, including digital banking and self-serve options.
• Adhere to bank policies and procedures to ensure compliance and reduce risk.
• Collaborate with team members to identify improvements for the customer experience.
• Handle bilingual customer interactions, including translating documents and answering inquiries in both English and Spanish.

Требования

• Must be work authorized in the United States without employer sponsorship.
• Bilingual proficiency in English and Spanish required.
• High School diploma or GED.
• 1+ years of related experience in retail customer service, banking, or contact centers.
• Must be able to adhere to a set schedule including weekends, late nights, and holidays.
• Ability to be onsite for training, meetings, and events as required.

Культура и преимущества

• Comprehensive Total Rewards package including base salary and incentive awards.
• Health, well-being, savings, and retirement programs.
• Paid time off including vacation, flex, and holiday PTO.
• Access to online learning platforms and mentoring programs for career development.
• Banking benefits and employee discounts.