Spanish Customer Support Agent (Gaming)

TL;DR

Spanish Customer Support Agent (Gaming): Providing high-quality user support and ticket resolution for clients with an accent on Spanish fluency and technical troubleshooting. Focus on maintaining SLAs, resolving complex account issues, and enhancing the end-user experience.

Location: Hybrid: Must be based in Bellevue, WA (2 days in-office per week)

Salary: $23.00–$25.50 per hour

Company

A technology solutions firm based in Bellevue, WA, focused on bridging the gap between strategy and execution through cutting-edge technology.

What you will do

• Deliver world-class customer service following departmental policies and standards.
• Manage and resolve customer support tickets within established SLAs and performance guidelines.
• Perform initial level troubleshooting for computer and network issues.
• Collaborate with internal teams to identify trends and resolve escalated issues.
• Contribute to the creation of knowledge base articles.
• Monitor client-facing tools like MatterMost for updates and directives.

Requirements

• One or more years of customer service experience.
• Written fluency in both Spanish and English languages.
• Associate's degree or equivalent experience (Bachelor's preferred).
• Ability to perform basic computer and network troubleshooting.
• Proficiency in Microsoft Office Suite.
• Must be based in Bellevue, WA to support a hybrid work schedule.

Nice to have

• Knowledge of online games and gaming industry.
• Experience handling account-related tickets.

Culture & Benefits

• Comprehensive health package: medical, dental, and vision coverage.
• Financial security via a 401k program and Flexible Spending Account.
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development.
• Collaborative, bold, and agile work environment.