Hardware/Software Endpoint Support Specialist II (IT)

TL;DR

Hardware/Software Endpoint Support Specialist II (IT): Providing comprehensive support for hardware and software endpoints to ensure IT infrastructure reliability and security with an accent on information assurance and network support. Focus on maintaining technical documentation, facilitating end-user training, and upholding strict security protocols.

Location: Washington, DC (5 Days Onsite)

Company

hirify.global is a provider of technical support and IT infrastructure services.

What you will do

• Provide comprehensive support for hardware and software issues to ensure system integrity.
• Develop and enhance technical and user documentation.
• Facilitate end-user training and provide network support.
• Uphold information assurance standards and manage administrative tasks.
• Adhere to strict onsite security protocols and health and safety regulations.

Requirements

• High school diploma/GED with 5 years of relevant experience.
• Minimum 5 years of specialized experience in hardware, software, or information assurance.
• Active Secret clearance (must be eligible for TS/SCI).
• Required Certification: Security+ or IAT-I Certification.
• Must be able to work onsite in Washington, DC 5 days a week.
• Proficiency in technical documentation and network support.

Nice to have

• Strong analytical, interpersonal, and communication skills.
• Ability to adapt to evolving technical environments in a collaborative team.