Support Engineer II (IT Support)

TL;DR

Support Engineer II (IT Support): Deploying, installing, and troubleshooting client hardware and software with an accent on PC components, printers, and scanners. Focus on resolving service incidents within response times and maintaining high levels of customer satisfaction.

Location: On Site / Oconomowoc, WI, USA

Company

hirify.global is an IT services provider focused on delivering high-quality technology solutions to business clients.

What you will do

• Install, upgrade, repair, and perform preventative maintenance on PC components, printers, and scanners.
• Diagnose and troubleshoot hardware and software issues using specialized tools.
• Track and document service incidents to ensure adherence to service level standards.
• Manage client communications, including scheduling and status updates.
• Collaborate with Service Desk and System Engineering teams to resolve complex technical issues.
• Provide input for the enhancement of technical support and systems administration processes.

Requirements

• Must be based in Oconomowoc, WI (On-site).
• 2+ years of experience supporting PC hardware, software, laptops, and printers.
• 2+ years of application troubleshooting experience with Microsoft products and tools.
• Comp TIA A+ certification is required.
• Valid driver’s license is required.
• Proficiency with Microsoft Office Suite.

Nice to have

• Degree in Information Systems or Engineering.
• MCP certification.
• Server+ certification.
• MCSA certification.