Vice President, Customer Success (SaaS)

TL;DR

Vice President, Customer Success (SaaS): Leading, scaling, and evolving the Customer Success organization to drive retention, value realization, and revenue growth with an accent on operational excellence and data-driven strategy. Focus on building high-performing teams, implementing scalable lifecycle programs, and fostering cross-functional alignment to support the company's next stage of growth.

Location: Must be based in the United States (Atlanta, GA; Boston, MA; or Louisville, KY preferred).

Compensation: $240,000 – $300,000 (Total Cash Compensation).

Company

hirify.global is a leading provider of restaurant operations management software, helping 850+ brands achieve operational excellence through an AI-powered suite.

What you will do

• Design and execute a scalable Customer Success strategy aligned with company growth objectives.
• Own gross and net revenue retention performance through proactive health and risk management.
• Build and lead a high-performing team, establishing clear career paths and competency frameworks.
• Partner with Sales and Account Management to accelerate upsell and cross-sell opportunities.
• Leverage technology, automation, and AI to improve customer engagement and team productivity.
• Serve as the voice of the customer across the organization, driving alignment with Product, Marketing, and Services.

Requirements

• 10+ years of leadership experience in Customer Success, Account Management, or post-sales in B2B SaaS.
• 5+ years of experience leading Customer Success leaders and managers.
• Proven track record of scaling organizations through periods of rapid growth.
• Strong operational background with experience in customer segmentation and lifecycle programs.
• Exceptional analytical and financial acumen for managing forecasts and performance metrics.
• Must be authorized to work in the United States.

Nice to have

• Experience within the Restaurant Technology industry.
• Experience with OKRs and running strategic initiatives.

Culture & Benefits

• Inclusive and diverse workplace where every team member is respected and valued.
• Opportunity to shape the industry with a leading software provider for the food industry.
• Commitment to professional development and leadership growth.
• Equal opportunity employer with a focus on accessibility and reasonable accommodations.