Customer Success Manager (SaaS/Privacy)

Location: Remote - United States

Compensation: $120,000–$140,000 USD OTE annually

Company

hirify.global provides an agentic data privacy platform that helps organizations automate privacy operations and manage risk through AI, extensive integrations, and secure infrastructure.

What you will do

• Own the customer journey from onboarding through long-term success, retention, and advocacy.
• Lead onboarding and implementation projects, coordinating timelines, stakeholders, training, and delivery milestones.
• Drive platform adoption and help customers operationalize privacy best practices and realize measurable value.
• Build trusted relationships with privacy, security, legal, operations, and executive stakeholders.
• Monitor customer health, identify churn risks, and lead retention or mitigation plans.
• Partner with Solutions Architecture, Product, Support, and Sales to improve customer experience, onboarding workflows, and product capabilities.

Requirements

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles.
• Strong understanding of privacy operations and regulations such as GDPR and CCPA.
• Experience with privacy platforms or related technologies.
• Strong project management, problem-solving, communication, and prioritization skills.
• Ability to build trusted relationships with technical and business stakeholders and work confidently with customer leadership.
• Ability to identify customer risks, drive adoption, and improve customer outcomes.

Nice to have

• Experience working with privacy, security, legal, or compliance teams.
• Familiarity with SaaS onboarding or implementation workflows.
• Experience supporting customers in fast-moving or highly regulated environments.

Culture & Benefits

• Remote-first working environment.
• Equity eligibility for full-time regular employees.
• Health, dental, and vision insurance.
• 401(k) savings plan, parental leave, wellness benefits, flexible time off, and paid holidays.
• Work-from-home stipend.