Sr. Customer Success Manager (SaaS)

Location: Boston, Massachusetts; Massachusetts; New Jersey; New York, New York. Travel of up to 35% is required.

Salary: Annual OTE of $151,000–$207,900 USD for candidates located in California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington; OTE includes base salary and incentive compensation.

Company

Okta develops identity and security infrastructure that helps organizations safely adopt technologies including AI.

What you will do

• Develop trusted relationships with enterprise customers and C-level stakeholders, understand business priorities, and drive retention, satisfaction, and return on investment.
• Design and execute proactive customer success plans and Strategic Business Reviews with defined goals, KPIs, and timelines.
• Coordinate Sales, Support, Engineering, and Product partners to resolve escalations and deliver customer success.
• Represent customer feedback internally and identify improvements to products and customer experience.
• Guide customers toward relevant products, features, and Okta agentic capabilities.
• Identify renewal risks, support successful renewals, and proactively find expansion opportunities.

Requirements

• 5+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises.
• Experience preferably working with a SaaS-based technical enterprise product.
• Proven ability to deliver and scale an exceptional customer experience.
• Strong emotional intelligence, relationship management, and executive stakeholder development skills.
• Exceptional presentation and communication skills, particularly with C-level executives, and the ability to align technical goals with business value.
• Strong listening and analytical skills, including asking effective questions, understanding customer business priorities, and anticipating customer needs.
• Strong interpersonal and cross-functional collaboration skills.
• Good technical and problem-solving skills, with the ability to provide quick resolutions.

Nice to have

• Experience in enterprise security tools.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k), flexible spending account, and paid leave including PTO and parental leave.
• Equity where applicable.
• In-person onboarding designed to connect new hires with the mission and team.
• Opportunities for well-being support, social impact, talent development, and community connection.