Sr. Customer Success Manager (SaaS)

Location: Boston, Massachusetts; Massachusetts; New Jersey; New York, New York. Travel of up to 35% is required.

Annual OTE: $151,000–$207,900 USD, including base salary and incentive compensation.

Company

Okta provides identity and access management infrastructure that helps organizations securely adopt AI and protect human and machine identities.

What you will do

• Build trusted relationships with enterprise customers and C-level stakeholders to understand goals, drive value, and support retention.
• Design and execute proactive customer success plans and Strategic Business Reviews with measurable goals, KPIs, and timelines.
• Coordinate Sales, Support, Engineering, and Product teams to resolve escalations and deliver customer outcomes.
• Represent customer feedback internally and identify improvements to Okta's products and customer experience.
• Guide customers in adopting relevant products, features, and agentic capabilities.
• Identify renewal risks, support successful renewals, and uncover expansion opportunities.

Requirements

• 5+ years of experience in customer success, account management, or consulting.
• Experience managing relationships with large, complex enterprise customers, preferably with a SaaS-based technical product.
• Strong relationship management, emotional intelligence, presentation, communication, listening, and analytical skills.
• Ability to engage C-level executives and connect technical goals with business value.
• Strong collaboration, orchestration, technical problem-solving, and consultative skills.
• Willingness to travel up to 35%.

Nice to have

• Experience with enterprise security tools.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave.
• Equity where applicable.
• In-person onboarding focused on connection, mission, and role impact.
• Access to talent development, community, well-being, and social impact programs.