Customer Success Executive (SaaS)

Location: San Francisco, California, United States

Salary: $182,000–$250,800 USD annual OTE. A separate range of $204,000–$281,000 USD applies to candidates in California outside the San Francisco Bay Area, Colorado, Illinois, New York, and Washington.

Company

Okta builds identity and access infrastructure that helps organizations securely adopt AI and protect human and machine identities.

What you will do

• Build trusted relationships with enterprise customers and C-level stakeholders.
• Develop success plans and lead Strategic Business Reviews with defined goals, KPIs, and timelines.
• Drive customer retention, satisfaction, adoption, and measurable return on investment.
• Coordinate Sales, Support, Engineering, and Product teams to resolve escalations and deliver customer outcomes.
• Identify renewal risks, support successful renewals, and uncover expansion opportunities.
• Gather customer feedback and promote relevant Okta products, features, and agentic capabilities.

Requirements

• 10+ years of experience in customer success, account management, or consulting.
• Experience managing relationships with large, complex enterprise customers, preferably for a SaaS-based technical product.
• Strong executive relationship management, presentation, communication, listening, and analytical skills.
• Ability to translate complex technical concepts into business outcomes and collaborate cross-functionally.
• Strong technical and problem-solving skills; enterprise security tools experience is preferred.
• Willingness to travel up to 25%.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave.
• Equity where applicable.
• In-person onboarding focused on connecting with the mission and team.
• Access to well-being, social impact, talent development, and community programs.