Success Insights Manager (AI)

Location: Bellevue, Washington; Chicago, Illinois; or Toronto, Ontario, Canada

Annual compensation: $116,000–$174,000 USD for specified U.S. locations; C$117,000–C$160,600 for Canada.

Company

Okta provides identity and access management infrastructure that helps organizations securely adopt products, services, and AI technologies.

What you will do

• Design and automate data-heavy, customer-facing content for digital success programs.
• Use AI prompting models and generative AI workflows to create personalized customer narratives and insights.
• Develop scalable decks and automated delivery plans that demonstrate product value and support adoption and retention.
• Analyze product usage trends and program performance to identify opportunities for improvement.
• Quantify and communicate the business impact of automation programs on customer retention and adoption.
• Partner with Product, Marketing, Data, Technical Account Management, Renewals, Sales, and external vendors.

Requirements

• 5+ years of related experience in digital success programs, growth product management or marketing, or insights automation.
• Experience creating data-driven value and adoption narratives for enterprise customers at scale.
• Ability to design AI prompting and LLM workflows instead of traditional rule-based decision trees.
• Knowledge of Salesforce, Gainsight, Pendo, Tableau, Databricks, Snowflake, or similar data and customer success tools.
• Experience with prompt engineering and content formats such as AI agents, video, in-app guides, and email.
• Bachelor’s degree required; an advanced degree in business, marketing, analytics, or a technical field is preferred.

Nice to have

• Experience with Matik or similar deck-automation tools.
• Experience building enterprise SaaS adoption programs.
• Knowledge of identity, security, access management, workflow, or developer-facing products.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account in the United States; RRSP matching and healthcare spending support in Canada.
• Paid leave, including PTO and parental leave.
• Equity and incentive compensation may be available.
• In-person onboarding and collaboration across a global community spanning more than 20 offices.