Customer Success Manager

Location: San Francisco, California, United States; travel up to 25%; in-person onboarding required.

Salary: $130,000–$178,000 USD annual OTE, including base and incentive compensation.

Company

Okta provides identity and access management infrastructure that helps organizations securely adopt AI and protect human and machine identities.

What you will do

• Build trusted relationships with customer and C-level stakeholders, understand business priorities, and drive retention, satisfaction, and return on investment.
• Translate complex technical concepts into actionable business outcomes and guide customers in adopting relevant products and agentic capabilities.
• Design and execute proactive customer success plans and Strategic Business Reviews with defined goals, KPIs, and timelines.
• Coordinate Sales, Support, Engineering, and Product teams to resolve escalations and deliver joint customer success initiatives.
• Represent customer feedback internally and identify renewal risks, remediation plans, and expansion opportunities.

Requirements

• 3+ years of experience in customer success, account management, or consulting.
• Experience managing relationships with large, complex enterprise customers, preferably for a SaaS-based technical product.
• Strong relationship management, emotional intelligence, presentation, communication, listening, and analytical skills.
• Ability to engage C-level executives, align technical goals with business value, and collaborate cross-functionally.
• Good technical and problem-solving skills, with the ability to resolve customer issues quickly.
• Ability to work in or be based in the San Francisco Bay Area and travel up to 25%.

Nice to have

• Experience with enterprise security tools.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave.
• Equity may be available depending on the role and applicable plans.
• In-person onboarding and connection with a global community spanning more than 20 offices.