Billing Specialist (SaaS)

TL;DR

Billing Specialist (SaaS): Managing incoming billing and payment-related inquiries for a global customer communications platform with an accent on accuracy, clear communication, and finance compliance. Focus on resolving complex billing issues, collaborating with accounts receivable teams, and leveraging AI-powered tools to streamline support workflows.

Location: Remote (North America)

Company

hirify.global is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and scale customer-facing teams.

What you will do

• Support customers in resolving billing and payment inquiries including receipts, credit notes, and invoices.
• Assist customer-facing teams with subscription and payment management topics.
• Maintain accurate customer account balances.
• Collaborate closely with Accounts Receivable and Cash Collection teams.
• Deliver a world-class billing support experience while ensuring compliance with finance guidelines.

Requirements

• Fluency in English and Spanish required.
• 1+ year of experience in a B2B SaaS customer support role.
• Experience with ticketing tools and support systems.
• Strong technical aptitude and analytical mindset for investigating complex inquiries.
• Ability to work cross-functionally in an international, remote environment.
• Comfortable using AI-powered tools to improve efficiency and problem-solving.

Nice to have

• Proficiency in French or German.

Culture & Benefits

• Competitive salary package and benefits.
• Medical, dental, and vision insurance 100% covered.
• 401k plan with company matching.
• Unlimited PTO policy.
• Wellness, internet, and childcare reimbursements.
• Generous parental leave policy.