Field Service Engineer

TL;DR

Field Service Engineer: Provide preventative maintenance, retrofit installation, troubleshooting, and repair for customer diagnostic instruments with an accent on minimal-support field diagnostics and safe asset management. Focus on resolving hardware/software instrument issues, performing installations and retrofits, and applying manufacturer procedures and cGMP/lab practices.

Location: United States (Hartford)

Company

hirify.global is a global leader in immunodiagnostic and molecular diagnostic solutions.

What you will do

• Service and support internal and external customers for instrument maintenance, troubleshooting, and repair with minimal assistance.
• Receive and act on customer instrumentation information from Manager, Technical Service, and Logistics teams.
• Maintain customer, applications, and sales communications.
• Perform instrument installations and retrofit installations.
• Troubleshoot specific instrument problems (hardware or software) and complete repairs.
• Carry out instrument preventative maintenance and follow required procedures safely.

Requirements

• AA degree in Laboratory Technician, Electronics, Engineering Technician, or equivalent.
• Minimum 2 years as a Biomedical Equipment, Electronics, or Field Service Technician (or equivalent education/training/experience).
• Valid driver’s license in good standing.
• Ability to perform preventative maintenance and troubleshooting using manufacturer manuals with minimal support.
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
• Basic knowledge of electronics and medical terminology; some knowledge of immunology and immunoassay technology.

Culture & Benefits

• Competitive wages and benefits package.
• People-centered culture focused on accountability, inclusion, and continuous development.
• Operational excellence and customer focus in a global diagnostics environment.
• Commitment to equal opportunity and workplace empowerment.

Hiring process

• Application submission and screening for eligibility to work.
• Background check and drug screening may be required where permitted by law.