Customer Service Officer (Medical Devices)

Location: Seoul, South Korea; site-based with 1–2 days of work from home

Company

hirify.global provides medical technology and healthcare solutions for hospitals and life science institutions, including intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science.

What you will do

• Receive, validate, and process customer sales orders in SAP, ensuring accurate pricing, product codes, and delivery requirements.
• Provide order-status updates and resolve queries or discrepancies for sales teams, distributors, and customers.
• Coordinate air, sea, and land shipments with freight forwarders, logistics providers, and 3PL partners.
• Prepare shipping documentation and coordinate import/export procedures, customs clearance, and delivery schedules.
• Generate purchase orders, coordinate stock availability, and manage delivery timelines with factories and local vendors.
• Support regulatory documentation, audits, letters of credit, and continuous improvement initiatives for order and logistics workflows.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related discipline.
• 3–5 years of relevant experience in customer service, order management, and logistics operations, including import/export handling.
• Hands-on experience with SAP, preferably SAP SD/MM, for order processing, logistics coordination, inventory transactions, and reporting.
• Knowledge of import/export processes, shipping documentation, customs procedures, and trade compliance requirements.
• English proficiency is required, and Korean language capability is required for local stakeholder coordination.
• Accuracy, attention to detail, customer-service orientation, problem-solving skills, and the ability to manage multiple deadlines.

Nice to have

• Experience in medical devices, pharmaceuticals, healthcare, or another regulated industry.
• Familiarity with Korea import/export regulations and local customs procedures.
• Experience using AI productivity tools such as Microsoft Copilot, ChatGPT, or Claude.

Culture & Benefits

• Opportunity to contribute to technology designed to improve clinical outcomes and save lives.
• Cross-functional collaboration with Sales, Finance, Service, Supply Chain, distributors, suppliers, and logistics partners.
• Hybrid work arrangement with 1–2 days from home while remaining site based.
• Occasional extended hours may be required during peak business cycles.
• No travel is required for the role.