Senior Technical Support Engineer (Cybersecurity)

Location: Remote from Poland, Romania, Croatia, or Austria

Company

hirify.global builds enterprise security products using AI and machine learning, including the hCaptcha security suite.

What you will do

• Troubleshoot complex backend and frontend issues for enterprise customers.
• Collaborate with Engineering, Product, and Security teams to identify root causes and implement solutions.
• Debug, prototype, and build small automation tools to improve the product.
• Apply web security, bot mitigation, and fraud prevention expertise to customer issues.
• Mentor support engineers and improve team processes and documentation.
• Build strong customer relationships through clear and proactive communication.

Requirements

• 5+ years of experience in software engineering or technical support with strong coding skills.
• Proficiency in Python, JavaScript, HTML, and CSS.
• Experience with distributed systems, web security, and large-scale applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Familiarity with coding agents is evaluated during interviews; submitted code must be fully understood and reviewed.

Nice to have

• Experience with Grafana, SQL, ClickHouse, Redash, or enterprise client support.
• Experience with support systems, ticketing tools, or automation scripting.

Culture & Benefits

• Fully remote work with flexible working hours.
• Distributed team with colleagues around the world.
• Modern development and deployment workflows focused on rapid iteration.
• Opportunity to work on high-impact cybersecurity, privacy, and machine learning products.
• Flat organization with direct interaction with customer teams.

Hiring process

• Pre-employment screening includes verification of work history, education, and identity.
• Final in-person interview and identity verification are conducted in the candidate's country of residence.