Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving the adoption and measurable value of an agentic AI platform for large-scale mission-critical applications with an accent on client strategic priorities and value realization. Focus on identifying friction points, translating platform capabilities into ROI, and scaling customer success processes in an early-stage environment.

Location: Hybrid in Bucharest, Romania

Company

hirify.global is an agentic AI platform providing governance and robustness for mission-critical AI agents in regulated industries like banking, insurance, government, and defense.

What you will do

• Oversee client progress against agreed plans and roadmaps to ensure strategic priorities are met.
• Identify friction points and blockers, working with the product team to drive resolutions.
• Demonstrate the platform's measurable value and ROI against specific client business objectives.
• Act as the primary point of contact for adoption and value realization, coordinating with technical delivery teams.
• Identify growth and upsell opportunities within client organizations in partnership with the Sales team.

Requirements

• Minimum 4 years of experience as a Customer Success Manager, Account Manager, or in a similar client-facing role.
• Business-first mindset with the ability to understand strategic objectives and conceptual technical platform functions.
• Strong analytical skills to translate delivered value into quantifiable terms (ROI, cost savings).
• Ability to take ownership and make decisions quickly within an ambiguous, early-stage environment.
• Excellent English verbal and written communication and presentation skills.
• Must be based in Bucharest, Romania for hybrid work.

Nice to have

• Prior experience with agentic AI, AI platforms, or enterprise SaaS products.
• Experience working across multiple industry verticals.
• Background in building and scaling Customer Success processes and playbooks from scratch.

Culture & Benefits

• Direct influence on the evolution of the business and product at an early stage.
• Opportunity to work with tech and business leadership from European and American companies.
• Direct involvement in shaping the team and organizational culture.
• Eligibility for an early-stage equity package.