Technology Sales Support Specialist (Salesforce)

TL;DR

Technology Sales Support Specialist (Salesforce): Enhancing sales operations through order processing, CRM management, and data analysis with an accent on streamlining administrative processes and SFDC data quality. Focus on optimizing sales team efficiency, managing product catalogs, and ensuring accurate license delivery.

Location: Cluj-Napoca, Romania (Hybrid/Work from Home culture)

Company

Global professional information services company providing software solutions to advance sustainability, health, justice, and commerce around the world.

What you will do

• Manage sales order processing, tracking, and the monthly license delivery process.
• Develop detailed customer quotes, proposals, and high-quality sales documentation and presentations.
• Maintain and analyze sales performance metrics and generate detailed analytics reports.
• Ensure SFDC (Salesforce) data accuracy, consistency, and manage the product catalog.
• Conduct product training sessions for sales staff and lead sales strategy meetings.
• Provide robust customer service support and resolve complex issues.

Requirements

• Expertise in order management and handling complex sales orders.
• In-depth knowledge of CRM tools and functionalities, specifically SFDC (Salesforce).
• Ability to analyze and interpret sales data to provide business insights.
• Proficiency in creating professional sales documents and delivering presentations.
• Experience in training facilitation and customer relations management.
• Advanced problem-solving and troubleshooting abilities.

Culture & Benefits

• Strong Work from Home culture with a flexible working schedule for better life balance.
• Annual incentive plan based on division financial performance and seniority.
• Comprehensive benefits including corporate health insurance, meal vouchers, and monthly allowances.
• Up to 28 days of annual leave based on seniority.
• Access to mindfulness and wellbeing programs (Wellbeats, MyQuillibrium, Compsych).
• Professional growth through external and internal training tools via the #GROW program.

Hiring process

• Interviews are conducted without the assistance of AI tools or external prompts.
• Candidates must remove virtual backgrounds during interviews to ensure authenticity.
• The process includes in-person interviews at a hirify.global office.