Manager, Key Account Management (SaaS)

TL;DR

Manager, Key Account Management (SaaS): Leading a team of Key Account Managers to grow and maximize revenue within the Central EMEA customer base with an accent on retention, expansion, and strategic account growth. Focus on coaching sales teams, optimizing pipeline management, and driving net revenue retention targets.

Location: Hybrid in Berlin, Germany

Company

hirify.global specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and creative professionals.

What you will do

• Lead and develop a team of up to 5 Key Account Managers, driving revenue growth through strategic upsell and cross-sell initiatives.
• Coach and mentor the team to excel in pipeline management, forecasting accuracy, and quota attainment.
• Monitor and analyze key performance metrics to translate insights into actionable sales strategies.
• Identify expansion opportunities and mitigate churn risks to achieve net revenue retention targets.
• Provide data-driven weekly reporting on pipeline health and deal progression to senior leadership.
• Collaborate cross-functionally with Customer Success, Marketing, Legal, and Pre-Sales to align go-to-market execution.

Requirements

• 5–7 years of experience in SaaS sales (enterprise or mid-market) with a track record of exceeding revenue targets.
• 2+ years of experience in a team lead or formal management role.
• Native-level proficiency in German and fluency in English.
• Strong experience with CRM systems, specifically Salesforce.
• Proven knowledge of sales methodologies such as MEDDIC, MEDDPICC, or Challenger Sale.
• Must be based in or able to work from Berlin; willingness to travel approximately 25%.

Culture & Benefits

• Hybrid work arrangements and competitive paid time off programs.
• Competitive compensation with a corporate bonus program and uncapped commission for quota-carrying roles.
• Creative, innovative, and global working environment in the software technology industry.
• Professional onboarding and robust targeted training for the Sales function.
• High internal mobility with various development and advancement opportunities.
• Retirement planning options to save for the future.