Technical Support Specialist with German

Location: Warsaw, Poland; onsite

Monthly gross compensation: PLN 7,083.30–14,700

Company

hirify.global designs, manufactures, markets, installs, and services electrical connection and protection solutions for industrial, building, and critical infrastructure applications.

What you will do

• Provide technical and application support to customers, sales teams, and internal stakeholders through multiple support channels.
• Investigate and resolve standard and moderately complex product and application issues, coordinating escalations when needed.
• Interpret product specifications, technical documentation, and engineering drawings to support product selection and configuration validation.
• Manage quotations and the complete quote-to-order process for modified products and customized solutions.
• Support non-standard claims, product replacements, and other technical service matters.
• Maintain accurate CRM and support-system records while collaborating with Sales, Engineering, Product Management, Quality, Customer Care, and Operations.

Requirements

• Bachelor’s degree in Technical Studies, Business, Communication, or a related field, or an equivalent combination of education and experience.
• 3–5 years of experience in technical customer support, customer care, inside sales support, or a similar customer-facing technical role.
• Ability to read and interpret technical documentation, product specifications, and engineering drawings.
• Strong analytical, troubleshooting, communication, prioritization, and stakeholder-management skills.
• Fluency in German and English is required.
• Ability to quickly learn new products, technologies, and digital tools.

Nice to have

• Experience in a manufacturing, industrial, electrical, or technical product environment.
• Experience with CRM, ERP, CPQ, configurator, or similar business systems.
• Additional language skills.

Culture & Benefits

• Global operations with opportunities to contribute to customer solutions and continuous improvement.
• Comprehensive private health care, including dental coverage.
• Retirement pension plan and employee stock purchase plan.
• 100% funded language courses and subsidies for further studies.
• Reward and recognition program, Christmas and holiday contributions, and canteen or meal passes.
• Culture centered on innovation, integrity, customer focus, respect, teamwork, and accountability.