Senior Support Analyst (MRI Revenues)

Location: London, UK office

Company

Develops PropTech and real estate software that supports communities and client operations.

What you will do

• Provide application and software support for external clients using MRI Revenues and Benefits.
• Identify, investigate, and resolve incidents and defects submitted through the customer portal.
• Take ownership of customer incidents, diagnose root causes, and deliver timely solutions and workarounds.
• Work with Business Analysts, Knowledge Specialists, and technical personnel to create solutions and support documentation.
• Meet service-level agreements and contribute to application support and knowledge management processes.
• Learn and investigate product functionality while following data protection and security regulations.

Requirements

• Experience in application or software support using MRI Revenues and Benefits.
• Strong written and verbal communication skills, including the ability to explain complex issues to customers with different levels of technical expertise.
• Analytical, process-oriented, organisational, and problem-solving skills.
• Ability to diagnose application issues, manage multiple tasks, respond to urgency, and take proactive ownership.
• Self-motivated, resourceful, adaptable, and willing to master employer-specific software.

Nice to have

• Understanding of basic SQL.
• Strong customer service awareness and effective teamwork skills.

Culture & Benefits

• People-first workplace focused on belonging and inclusive collaboration.
• Employee resource groups and tailored resources to support professional development.
• Inclusive employer welcoming people across diverse backgrounds and identities.