Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing a portfolio of high-value enterprise accounts to drive retention and expansion with an accent on C-suite relationship management and credit risk domain expertise. Focus on translating platform capabilities into tangible business outcomes and orchestrating cross-functional teams to ensure long-term strategic growth.

Location: Must reside in Sydney or Melbourne, Australia

Company

hirify.global is a leading global analytics software company helping businesses in over 100 countries make better decisions using big data and AI.

What you will do

• Build and sustain trust-based relationships with C-level and senior executive stakeholders.
• Develop multi-year account strategies to identify expansion, upsell, and cross-sell opportunities.
• Apply domain expertise in credit risk, fraud, and decisioning to provide strategic advisory.
• Translate platform capabilities into measurable business impacts, such as reducing credit losses.
• Orchestrate cross-functional teams including product, sales, and professional services to optimize customer experience.
• Lead renewal conversations and maintain accurate commercial forecasting in Salesforce.

Requirements

• Experience in senior customer-facing roles such as strategic account management or management consulting.
• Deep domain expertise in financial services, specifically credit risk management, fraud prevention, or decisioning.
• Proven track record of influencing C-level executives and owning revenue targets.
• Ability to build complex multi-stakeholder account plans aligned with strategic growth.
• Full professional fluency in English.
• Must be based in Sydney or Melbourne, Australia.

Nice to have

• Experience in financial services SaaS or technology.
• Bachelor's degree in Business, Finance, or a related field.

Culture & Benefits

• Inclusive culture emphasizing ownership and customer delight.
• Competitive compensation and rewards programs.
• People-first environment offering work/life balance and social events.
• Opportunities for professional development in Big Data analytics, AI, and machine learning.