Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing commercial partnerships and driving revenue growth for SMB customers with an accent on renewals, expansion, and strategic upsell conversations. Focus on building trusted advisor relationships, identifying growth opportunities through data analysis, and ensuring long-term customer retention.

Location: Sydney (Hybrid)

Company

hirify.global is a global software company providing workforce management and time & attendance solutions for diverse industries.

What you will do

• Own relationships with key decision-makers to drive renewals, expansions, and upsell opportunities.
• Engage with SMB customers to strengthen partnerships and align solutions with their strategic business goals.
• Collaborate with Customer Success Managers to analyze account data and identify growth trends.
• Drive product adoption for customers underutilizing the platform.
• Manage the sales funnel for commercial partnerships while coordinating with legal and marketing teams.
• Proactively identify and mitigate customer risks, issues, and threats.

Requirements

• 3+ years of B2B Account Management experience managing revenue books and upselling.
• Strong negotiation skills with the ability to navigate complex organizational structures.
• Proven track record of top performance and results-oriented mindset.
• Strong technical aptitude with experience using Salesforce or similar CRM systems.
• Excellent written and verbal communication skills, including professional web presentation abilities.
• Willingness and ability to meet with key accounts face-to-face in Sydney.

Culture & Benefits

• Passionate, creative, and customer-centric team environment.
• Focus on diverse perspectives and collaborative growth.
• Opportunity to work with a wide variety of global industries.
• Emphasis on professional development and process optimization.