Manager, Technical Success - Benelux & Nordics (Cybersecurity)

Location: Amsterdam, Netherlands; hybrid position with a minimum of 3 days per week in the Amsterdam office. The role includes travel within the Benelux and Nordic region.

Company

hirify.global develops AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Lead, coach, and develop a regional team of Technical Success Managers.
• Own hiring, onboarding, enablement, succession planning, and account coverage for the region.
• Set standards for technical success planning, adoption milestones, integrations, architecture risk, and value realization.
• Drive retention, customer health, adoption depth, Time-to-Value, forecast accuracy, and regional success outcomes.
• Manage strategic and at-risk customer escalations, executive relationships, and recovery plans.
• Partner with Sales, Renewals, Product, Support, Professional Services, Solutions Engineering, Marketing, and Channel teams while improving Gainsight, risk forecasting, and lifecycle management.

Requirements

• Experience leading, coaching, or managing customer-facing Customer Success or technical teams.
• Fluent English and proficiency in either French or Dutch are required.
• Technical background in Technical Success, Technical Account Management, Solutions Engineering, technical consulting, or security practice.
• Working knowledge of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments, including SOC workflows, threat detection, or incident response.
• Track record of driving retention, business outcomes, and team performance in Customer Success, SaaS, cybersecurity, or enterprise software.
• Experience with Salesforce, Gainsight, or equivalent platforms, plus strong leadership, communication, coaching, and stakeholder management skills.

Culture & Benefits

• 25 days of holiday plus all public holidays.
• Additional day off for a birthday.
• Commuting allowance and bicycle leasing scheme.
• Pension scheme and life and disability insurance.
• Employee Assistance Program.
• Culture focused on accountability, continuous improvement, integrity, learning, and high standards.