Paralegal With A Talent For Customer Service (LegalTech)

TL;DR

Paralegal (LegalTech): Managing legal drafting and review for customers while providing technical and account support within a SaaS environment with an accent on customer success and client retention. Focus on drafting customized legal agreements, guiding users through tech setup, and ensuring high service quality.

Location: Remote

Company

hirify.global is a remote-first LegalTech company specializing in state-of-the-art software escrow solutions to mitigate third-party business risks.

What you will do

• Draft and review legal agreements based on specific customer requirements.
• Handle requests from users and leads regarding services and account management.
• Support customers with the technical setup of source code management platform connections.
• Assist the sales process by guiding leads via email and website chat.
• Inspect provided information and draft detailed reports for customers.

Requirements

• Proficiency in drafting legal documents.
• Prior experience in customer success or a similar client-facing role.
• Excellent written English communication skills.
• Familiarity with LegalTech concepts.
• Analytical thinking and a proactive, highly organized approach.

Culture & Benefits

• Remote-first work environment with a startup mindset.
• Ample opportunities for professional growth and career advancement.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Regular team activities and gatherings.
• Supportive team culture valuing open communication and direct feedback.