CX Systems Manager (CRM)

TL;DR

CX Systems Manager (CRM): Developing and managing the strategy for operational tools and automation to enhance member interactions with an accent on CRM optimization and workflow integration. Focus on building a scalable tooling roadmap and leading the implementation of systems like Salesforce and Zendesk.

Location: Hybrid (Leicestershire or London, UK). Fully remote work is not available.

Company

hirify.global provides a dedicated discount service and membership platform for emergency services, NHS, and social care workers.

What you will do

• Define and deliver a systems, tooling, and automation roadmap aligned with operational and member experience priorities.
• Lead the ongoing optimization of operational systems, workflows, and integrations.
• Establish governance frameworks to support clear prioritization, testing, and change management.
• Define and track KPIs covering system performance, automation, and tool adoption.
• Evaluate emerging technologies and tooling options to support future operational needs.
• Manage and develop a small team, setting clear priorities and building capability over time.

Requirements

• Established experience managing operational systems or automation platforms within a CX/member operations environment.
• Proven track record of defining and delivering system strategies rather than just day-to-day administration.
• Hands-on experience with front-line customer service platforms such as Salesforce, Zendesk, or Intercom.
• Experience managing workflow automation and operational technology solutions.
• Strong stakeholder management skills with the ability to influence senior leadership.
• Must be based in the UK and able to work hybridly from Leicestershire or London.

Culture & Benefits

• Comprehensive leave: 25 days annual leave, plus birthday off, "Moments that Matter" day, and a volunteering day.
• Financial perks: Annual company bonus scheme linked to individual and company performance.
• Health: Private Medical Insurance (Bupa) and Healthcare Cash Plan (Medicash).
• Professional growth: £450 annual personal growth fund for development.
• Work environment: Hybrid working, flexible hours, and modern offices with an on-site gym (HQ) and chill-out areas.