Product Manager (Cybersecurity)

TL;DR

Product Manager (Cybersecurity): Designing and optimizing end-to-end SMB customer journeys for security products with an accent on scalability and digital-first experiences. Focus on reducing friction across the customer lifecycle from buying to renewal and accelerating the transition to self-serve digital journeys.

Location: Hybrid (3 days onsite, 2 days flexible). Must be based in or near Birmingham, Bristol, London, or Manchester.

Company

hirify.global is the UK's leading communications group, managing recognized brands like BT, EE, Openreach, and Plusnet to connect consumers and businesses.

What you will do

• Own and optimize the end-to-end customer journey (buy, onboard, use, renew) for the security product portfolio.
• Define and prioritize journey-level outcomes to improve conversion, adoption, and retention rates.
• Lead the delivery of digital journeys for customers and agents to reduce manual processes and fragmentation.
• Create customer-centric bundles that simplify buying decisions and drive overall product adoption.
• Partner cross-functionally with Sales, CX, Operations, Engineering, and Marketing to align priorities.
• Utilize data and experimentation to identify customer friction and implement continuous improvements.

Requirements

• Proven experience as a Product Manager owning products through the full lifecycle from ideation to optimization.
• Strong expertise in designing and improving customer journeys across multiple touchpoints.
• Ability to independently define product strategy, roadmaps, and success metrics.
• Demonstrated experience using data and customer insights to drive decision-making and prioritization.
• Strong stakeholder management skills with the ability to influence at a senior level.

Nice to have

• Experience in cybersecurity or security product domains.
• Background working in B2B environments or complex, regulated industries.
• Experience delivering platform-based solutions or digital self-serve journeys.
• Proven track record of improving commercial metrics such as conversion and cost efficiency.

Culture & Benefits

• 10% on target annual bonus.
• Comprehensive health support, including 24/7 access to an online private GP for employees and immediate family.
• Market-leading paid carers leave (up to 2 weeks) and equalized parental leave (18 weeks full pay, 8 weeks half pay).
• Strong pension scheme with employer contributions up to 10%.
• Employee discounts on EE and BT products, including mobile and broadband.
• Flexible "3 together, 2 wherever" working model for better work-life balance.