Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Owning and growing an assigned installed customer base by driving expansion ARR and net revenue retention within lower-complexity, high-volume accounts. Focus on executing structured expansion selling, renewal leadership, and disciplined commercial execution using digital and workflow-enabled engagement models.

Location: Must be based in Singapore. The role may be performed in an office, remote, or hybrid work environment depending on business needs.

Company

hirify.global is a global leader in consumer and media intelligence, engagement, and communication solutions, enabling over 75,000 companies to understand and connect with their audiences.

What you will do

• Own and deliver expansion ARR and renewal outcomes within assigned accounts.
• Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value.
• Lead renewal strategy and execution, ensuring retention and pricing discipline.
• Manage a high-volume install base using structured outreach and automation tools.
• Build account plans focused on wallet-share growth and product adoption.
• Coordinate cross-functional engagement with CX, Product, and Solutions teams.

Requirements

• 5+ years of experience in a related account management or expansion-focused sales role.
• Demonstrated ability to manage recurring revenue relationships.
• Strong discovery and value articulation skills.
• Experience using CRM systems and structured sales methodologies.
• Must be based in Singapore.

Nice to have

• University degree.
• Experience managing high-volume account portfolios.
• Familiarity with renewal and expansion sales frameworks.

Culture & Benefits

• Inclusive environment championing curiosity, collaboration, and innovation.
• Commitment to diversity, equity, and inclusion as a top diversity employer.
• Support for reasonable accommodations for individuals with disabilities.
• Global team environment focused on professional growth and meaningful impact.