2 months ago
Account Manager (AI)
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Account Manager (AI): Managing and growing commercial and enterprise accounts in the APAC region with an accent on driving long-term product adoption and revenue expansion. Focus on building scalable account management playbooks, optimizing NRR/GRR, and fostering relationships within Southeast and North Asia.
Location: Remote (Singapore)
Company
ElevenLabs is an AI research and product company transforming how we interact with technology through the creation of human-like AI voice models.
What you will do
- Develop a scalable account management playbook and framework to support customers in the APAC region.
- Build and maintain strong relationships with commercial and enterprise clients across Southeast Asia and North Asia.
- Drive long-term adoption of multiple AI audio products.
- Monitor customer usage and adoption to identify areas for improvement or revenue expansion.
- Own the expansion and renewal process for accounts within your assigned book of business.
- Track and improve account management KPIs, specifically NRR and GRR.
Requirements
- 3-7 years of experience in Account Management or Customer Success within a fast-paced SaaS organization.
- Commercial experience owning renewals and account expansion.
- Professional-level fluency in Mandarin is required for communication and contract negotiation.
- Professional fluency in English is required.
- Strong analytical skills and a product-driven mentality focused on client satisfaction and scale.
Culture & Benefits
- Annual discretionary stipend for professional development.
- Annual discretionary stipend for social travel to meet with colleagues.
- Annual company offsite in various global locations.
- Monthly co-working stipend for employees not located near main hubs.
- High-velocity, AI-first culture with lean autonomous teams and minimal bureaucracy.
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