Account Manager (AI)

TL;DR

Account Manager (AI): Managing and growing commercial and enterprise accounts in the APAC region with an accent on driving long-term product adoption and revenue expansion. Focus on building scalable account management playbooks, optimizing NRR/GRR, and fostering relationships within Southeast and North Asia.

Location: Remote (Singapore)

Company

ElevenLabs is an AI research and product company transforming how we interact with technology through the creation of human-like AI voice models.

What you will do

• Develop a scalable account management playbook and framework to support customers in the APAC region.
• Build and maintain strong relationships with commercial and enterprise clients across Southeast Asia and North Asia.
• Drive long-term adoption of multiple AI audio products.
• Monitor customer usage and adoption to identify areas for improvement or revenue expansion.
• Own the expansion and renewal process for accounts within your assigned book of business.
• Track and improve account management KPIs, specifically NRR and GRR.

Requirements

• 3-7 years of experience in Account Management or Customer Success within a fast-paced SaaS organization.
• Commercial experience owning renewals and account expansion.
• Professional-level fluency in Mandarin is required for communication and contract negotiation.
• Professional fluency in English is required.
• Strong analytical skills and a product-driven mentality focused on client satisfaction and scale.

Culture & Benefits

• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel to meet with colleagues.
• Annual company offsite in various global locations.
• Monthly co-working stipend for employees not located near main hubs.
• High-velocity, AI-first culture with lean autonomous teams and minimal bureaucracy.