Customer Success Manager (Healthcare AI)

TL;DR

Customer Success Manager (Healthcare AI): Own customer relationships and drive onboarding, product training, and long-term success for accounts across the Middle East & Africa with an accent on clinical, operational, and financial value realization. Focus on monitoring customer health and adoption, running QBRs, leading change management, and coordinating cross-functional escalations to maximize retention and growth.

Location: Remote (Saudi Arabia)

Company

hirify.global builds diagnostic AI solutions that help clinicians deliver earlier, more accurate diagnoses.

What you will do

• Own overall customer relationship and customer satisfaction for assigned Middle East & Africa accounts.
• Lead onboarding programs, product training, and education for implementations, upgrades, and product releases.
• Develop and execute customer success plans aligned to customers’ clinical, operational, and business objectives.
• Monitor customer health, product adoption, utilization, and engagement; identify risks and implement mitigation plans.
• Run regular customer business reviews (QBRs) to measure outcomes, demonstrate value, and identify improvement opportunities.
• Support pre-sales and renewal activities, coordinate escalations with cross-functional teams, and gather customer feedback to inform the product roadmap.

Requirements

• Bachelor’s degree in Medical Imaging, Healthcare IT, or equivalent.
• Strong understanding of clinical workflows from prior experience working with clinicians and executive stakeholders.
• Technical proficiency with medical imaging IT systems (PACS/RIS) and standards (DICOM/HL7).
• Experience with survey tools, data analysis, and reporting.
• Excellent communication, negotiation, and interpersonal skills.
• Willingness to travel up to 50% of the time across the Middle East & Africa.

Nice to have

• Experience in Clinical Applications, Customer Success, and/or Sales in the healthcare industry.
• Project or change management certifications.
• Experience with Salesforce.

Culture & Benefits

• Work-from-home options and flexible hours.
• Yearly L&D budgets, mentoring, hackathons, and secondments.
• Transparent growth framework for career development.
• Inclusive family support policies (fertility, parenthood, loss, and grandparenthood).

Hiring process

• Application review followed by contact from the hiring team.