Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of accounts to drive adoption, retention, and expansion within a global HR platform with an accent on building strategic relationships and achieving business goals. Focus on mitigating churn, providing product enablement, and acting as a trusted advisor to C-suite stakeholders.

Location: Must be based in the United Kingdom (Hybrid role).

Company

hirify.global is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce.

What you will do

• Build and execute an account-specific relationship framework including status calls and quarterly business reviews.
• Manage a portfolio of accounts with a focus on net retention and expansion.
• Partner with customers to maximize value realization through strong adoption and engagement.
• Act as the customer advocate internally by collaborating with Product, Development, and Sales teams.
• Identify opportunities and risks to protect existing revenue streams and mitigate churn.
• Provide ongoing product enablement and guide clients on HR industry trends.

Requirements

• Must be based in the UK.
• Proven experience in SaaS Account Management or CSM roles.
• Fluent in English.
• Experience in B2B client-facing roles and working with C-suite stakeholders.
• Tech-savvy with experience using Salesforce and web-based technologies.
• Practical experience using AI tools to improve productivity and streamline workflows.

Nice to have

• Experience with SFDC, Asana, or ChurnZero.
• Background in HR or HRM.

Culture & Benefits

• Competitive compensation with pre-IPO equity.
• Hybrid working model from day one with home office setup allowance.
• 25 days annual leave plus company-wide quarterly long weekends.
• Cash allowance for health insurance and annual vision allowance.
• Pension scheme auto-enrolment.
• Temporary remote work from anywhere in the world for up to 2 months per year.