Customer Success Manager, Commercial (AI)

Location: San Francisco, CA or New York City, NY. Hybrid policy: staff are expected to work from one of the offices at least 25% of the time.

Annual salary: $200,000–$265,000 USD.

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with commercial customer decision-makers and manage account and customer success plans.
• Advise customers on Claude products, including the API, Claude Code, Claude for Enterprise, and Cowork.
• Monitor consumption- and seat-based usage, identify underutilization, and develop activation, optimization, and expansion plans.
• Drive organizational adoption through change-management strategies, Champion Programs, Train the Trainer programs, and Centers of Excellence.
• Measure and document customer value through business outcomes, ROI, and impact metrics.
• Conduct Quarterly Business Reviews, communicate product developments, identify new use cases, and create scalable engagement playbooks.

Requirements

• 4+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience supporting both consumption-based and seat-based business models.
• Experience managing a portfolio of accounts, developing expansion plans, and driving measurable outcomes.
• Strong cross-functional collaboration and communication skills across developers, product managers, executives, and end users.
• Bachelor’s degree or an equivalent combination of education, training, and experience.

Nice to have

• Passion for AI and interest in the responsible development of advanced AI systems.
• Ability to bring structure to ambiguous environments and contribute hands-on as a team player.

Culture & Benefits

• Collaborative environment spanning research, engineering, policy, and business teams.
• Flexible working hours and office-based collaboration.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Visa sponsorship is available, with immigration-lawyer support, although sponsorship cannot be guaranteed for every role or candidate.