Vice President of Customer Success (AI Healthcare)

Location: Hybrid in NYC or Boston, with remote work available

Company

VideaHealth is a healthcare technology company developing an AI platform used by clinicians and patients.

What you will do

• Own post-sale onboarding, customer health, strategic growth, and commercial outcomes for DSO, Enterprise, and Mid-Market accounts.
• Improve installation and onboarding processes, maintain delivery timelines, and ensure accounts launch within contractual agreements.
• Lead executive QBRs, ROI analysis, pilot frameworks, scaled deployments, cross-sell initiatives, and expansion revenue.
• Build and lead the Account Management organization, including hiring, development, account planning, service delivery, and performance metrics.
• Define customer lifecycle stages and ownership across Sales, Customer Success, and Account Management.
• Partner with Product, Sales, Marketing, Clinical Success, and Partnerships to shape product direction, support deals, and increase customer referenceability.

Requirements

• Experience leading post-sale customer success, account management, or enterprise expansion functions.
• Ability to manage executive relationships and complex stakeholder environments across clinical, operational, and IT leadership.
• Experience designing scalable operating models, QBR processes, ROI narratives, revenue forecasts, and expansion tracking systems.
• Ability to convert pilots into scaled deployments and identify cross-sell opportunities across an AI platform.
• Experience collaborating cross-functionally with Sales, Product, Marketing, Clinical Success, and Partnerships.

Culture & Benefits

• Competitive compensation and meaningful equity.
• Unlimited paid time off.
• Company-paid dental and vision coverage, plus medical contributions.
• Opportunity to work on AI used in healthcare every day.
• Collaborative, inclusive, and supportive workplace with an emphasis on shared context, learning, and accountability.