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3 месяца назад

Technical Account Manager (AI)

150 000 - 165 000$
Формат работы
remote (только USA)
Тип работы
fulltime
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Technical Account Manager (AI): Own customer outcomes from post-sale implementation through renewal, adoption, and expansion for a configurable AI physical security platform with an accent on deployment, onboarding, testing, training, and operational rollout in complex enterprise environments. Focus on driving cross-functional alignment, turning ambiguous technical/operational problems into clear next steps, and building trusted relationships from day-to-day users to executive stakeholders.

Location: Redwood City (Remote)

Salary: $150K–$165K base + equity + bonus

Company

hirify.global builds an agentic physical security platform powered by Ambient Pulsar to unify monitoring, access control, threat assessment, response, and investigations.

What you will do

  • Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
  • Lead customers through deployment, onboarding, testing, training, and operational rollout
  • Partner with security, IT, operations, and leadership stakeholders to define goals, success criteria, and measurable outcomes
  • Develop deep proficiency in the hirify.global platform and help customers apply it effectively in real-world environments
  • Resolve technical and operational complexity by breaking ambiguous problems into clear next steps and aligning cross-functionally
  • Capture customer feedback and field insights to shape product, process, and go-to-market improvements

Requirements

  • 7+ years of experience in a customer-facing role (Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or similar) supporting complex enterprise technology
  • Experience managing multi-stakeholder programs or implementations in enterprise environments
  • Ability to learn sophisticated, configurable technology and understand how systems, teams, and workflows fit together
  • Strong customer-facing communication with structure, urgency, and relationship-building
  • Excellent written and verbal communication skills
  • Strong problem-solving and sound judgment in ambiguous or fast-moving situations

Culture & Benefits

  • Base salary plus equity and bonus; market-based compensation with internal equity considerations
  • Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
  • Flexible time off including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
  • Stock options for full-time employees
  • Travel up to 30%

Hiring process

  • Interviews focused on customer leadership, technical curiosity, and execution
  • Evaluation of ability to drive cross-functional alignment and manage complex enterprise deployments

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