Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Own customer outcomes from post-sale implementation through renewal, adoption, and expansion for a configurable AI physical security platform with an accent on deployment, onboarding, testing, training, and operational rollout in complex enterprise environments. Focus on driving cross-functional alignment, turning ambiguous technical/operational problems into clear next steps, and building trusted relationships from day-to-day users to executive stakeholders.

Location: Redwood City (Remote)

Salary: $150K–$165K base + equity + bonus

Company

hirify.global builds an agentic physical security platform powered by Ambient Pulsar to unify monitoring, access control, threat assessment, response, and investigations.

What you will do

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and operational rollout
• Partner with security, IT, operations, and leadership stakeholders to define goals, success criteria, and measurable outcomes
• Develop deep proficiency in the hirify.global platform and help customers apply it effectively in real-world environments
• Resolve technical and operational complexity by breaking ambiguous problems into clear next steps and aligning cross-functionally
• Capture customer feedback and field insights to shape product, process, and go-to-market improvements

Requirements

• 7+ years of experience in a customer-facing role (Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or similar) supporting complex enterprise technology
• Experience managing multi-stakeholder programs or implementations in enterprise environments
• Ability to learn sophisticated, configurable technology and understand how systems, teams, and workflows fit together
• Strong customer-facing communication with structure, urgency, and relationship-building
• Excellent written and verbal communication skills
• Strong problem-solving and sound judgment in ambiguous or fast-moving situations

Culture & Benefits

• Base salary plus equity and bonus; market-based compensation with internal equity considerations
• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
• Flexible time off including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
• Stock options for full-time employees
• Travel up to 30%

Hiring process

• Interviews focused on customer leadership, technical curiosity, and execution
• Evaluation of ability to drive cross-functional alignment and manage complex enterprise deployments