3 месяца назад
Technical Account Manager (AI)
150 000 - 165 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Account Manager (AI): Own customer outcomes from post-sale implementation through renewal, adoption, and expansion for a configurable AI physical security platform with an accent on deployment, onboarding, testing, training, and operational rollout in complex enterprise environments. Focus on driving cross-functional alignment, turning ambiguous technical/operational problems into clear next steps, and building trusted relationships from day-to-day users to executive stakeholders.
Location: Redwood City (Remote)
Salary: $150K–$165K base + equity + bonus
Company
builds an agentic physical security platform powered by Ambient Pulsar to unify monitoring, access control, threat assessment, response, and investigations.
What you will do
- Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
- Lead customers through deployment, onboarding, testing, training, and operational rollout
- Partner with security, IT, operations, and leadership stakeholders to define goals, success criteria, and measurable outcomes
- Develop deep proficiency in the platform and help customers apply it effectively in real-world environments
- Resolve technical and operational complexity by breaking ambiguous problems into clear next steps and aligning cross-functionally
- Capture customer feedback and field insights to shape product, process, and go-to-market improvements
Requirements
- 7+ years of experience in a customer-facing role (Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or similar) supporting complex enterprise technology
- Experience managing multi-stakeholder programs or implementations in enterprise environments
- Ability to learn sophisticated, configurable technology and understand how systems, teams, and workflows fit together
- Strong customer-facing communication with structure, urgency, and relationship-building
- Excellent written and verbal communication skills
- Strong problem-solving and sound judgment in ambiguous or fast-moving situations
Culture & Benefits
- Base salary plus equity and bonus; market-based compensation with internal equity considerations
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
- Flexible time off including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
- Stock options for full-time employees
- Travel up to 30%
Hiring process
- Interviews focused on customer leadership, technical curiosity, and execution
- Evaluation of ability to drive cross-functional alignment and manage complex enterprise deployments
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