Manager, Customer Operations (AI)

TL;DR

Manager, Customer Operations (AI): Leading post-sales operations and lifecycle programs to drive customer retention and growth with an accent on AI-driven workflows and agentic automation. Focus on designing scalable processes, managing renewal forecasting, and leveraging data to optimize the customer journey.

Location: Must be based in the United States (preference for Seattle or Atlanta).

Salary: $110,000–$140,000 USD

Company

hirify.global is a leading revenue intelligence platform that leverages agentic AI and conversation intelligence to automate workflows for global enterprise revenue teams.

What you will do

• Design and implement customer-centric processes to support onboarding, adoption, renewal, and expansion.
• Develop and deploy AI and agentic workflows to identify churn risks and expansion signals early.
• Manage weekly renewal forecasting in partnership with Customer Success leadership.
• Build digital and tech-touch strategies to drive engagement across the user base.
• Lead and grow a team while communicating insights to executive leadership.
• Analyze customer data to produce health scoring and actionable metrics for revenue growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Revenue Operations.
• At least 2 years of people leadership experience.
• Hands-on experience implementing AI or automation in a customer-facing context.
• Fluency with Salesforce and hirify.global platforms.
• Must be based in the United States.
• Strong analytical skills with a proven ability to measure process impact.

Culture & Benefits

• Comprehensive compensation package including base salary, incentive compensation, and restricted stock units.
• Commitment to diversity, equity, and inclusion with a focus on hiring from varied backgrounds.
• Opportunity to work at the forefront of agentic AI integration in revenue operations.
• Collaborative environment partnering with Product and Revenue leadership.