Content Moderator (Content Processing Specialist)

TL;DR

Content Moderator (Content Processing Specialist): Managing brand reputation and community safety across social media platforms with an accent on handling high-volume customer feedback and negative sentiment. Focus on maintaining brand voice, identifying communication trends, and ensuring consistent quality in a fast-paced, global environment.

Location: Remote (Global), with a preference for candidates based in Brazil.

Company

hirify.global is a fast-growing, global company specializing in social media management, content moderation, and digital customer experience.

What you will do

• Moderate reviews and comments across various platforms to ensure adherence to brand guidelines.
• Analyze user feedback to make informed decisions regarding content escalation and resolution.
• Engage with customers via public responses, chat, email, and direct messages.
• Identify and report trends in customer communications, including text, memes, and media.
• Collaborate with clients to maintain safe and positive app communities.
• Maintain consistent quality in tone, accuracy, and decision-making across rotating shifts.

Requirements

• Fluent in English and Portuguese (written and oral).
• 2+ years of experience in moderation, community management, or digital customer service.
• Personal PC/laptop with a working webcam and stable internet connection.
• Ability to work an 8-hour shift on a rotating schedule.
• Strong verbal and written communication skills with a socially native approach.
• Ability to remain calm under pressure and handle sensitive, high-visibility feedback.

Nice to have

• Experience with CRM or social tools like Sprout or Sprinklr.
• Familiarity with creative tools or generative AI tools.
• Experience supporting subscription-based or SaaS products.

Culture & Benefits

• 100% remote work environment.
• Opportunities for continuous learning and career growth.
• Competitive compensation based on local market rates.
• Diverse and inclusive global team culture.